lj99 Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is issued by lj99 ("lj99," "we," "us," or "our") and describes how we collect, use, store, disclose, and protect the personal data of individuals ("you," "your," or "Data Subject") who access or use the lj99 online casino and gaming platform available at lj99.cam, including any mobile-optimized interfaces and all associated services (collectively, the "Platform").

This Policy applies to all personal data processed by lj99 in connection with your use of the Platform, including data collected during account registration, identity verification, deposits and withdrawals, gameplay, customer support interactions, and any other engagement with lj99 services.

lj99 is committed to protecting the privacy and personal data of all Filipino players and users of the Platform in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and all applicable issuances of the National Privacy Commission ("NPC") of the Philippines.

2 Data Controller

For purposes of the Data Privacy Act of 2012, lj99 acts as the Personal Information Controller ("PIC") in respect of the personal data collected through the Platform. As PIC, lj99 determines the purposes and means by which your personal data is processed.

lj99 has appointed a Data Protection Officer ("DPO") in accordance with Section 21 of the DPA and its IRR. The DPO oversees lj99's compliance with applicable data privacy laws and serves as the primary point of contact for data subject inquiries and requests. Contact details for our DPO are provided in Section 15 of this Policy.

For inquiries related to this Privacy Policy or the processing of your personal data, you may contact the lj99 Data Protection Officer via the support channels described in Section 15.

3 Personal Data We Collect

lj99 collects the following categories of personal data from users of the Platform:

3.1 Account Registration Data

• Full legal name (as it appears on your government-issued identification);
• Date of birth;
• Philippine mobile number;
• Email address;
• Residential address in the Philippines;
• Username and encrypted account password.

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., Philippine National ID, Passport, Driver's License, SSS ID, UMID, or Voter's ID) — including the document number, issuing authority, and expiry date;
• Proof of address documents;
• Selfie photographs for identity matching purposes;
• Source of funds documentation, where required for AML compliance.

3.3 Financial & Transaction Data

• GCash or Maya account details (registered mobile number and name);
• Philippine bank account details (account name, bank name, and account number) where used for transactions;
• Transaction history, including deposit amounts, withdrawal amounts, dates, and references;
• Payment method type and status.

3.4 Gameplay & Behavioral Data

• Game session records, including games played, wagers placed, outcomes, and session durations;
• Bonus offer participation and wagering requirement progress;
• Responsible gaming tool settings and usage (e.g., deposit limits, self-exclusion status).

3.5 Technical & Device Data

• IP address and approximate geographic location derived from IP address;
• Device type, operating system, browser type and version;
• Cookie identifiers and session tokens;
• Login timestamps and access logs.

3.6 Communications Data

• Records of customer support interactions via live chat, including chat transcripts;
• Email correspondence with lj99;
• Complaint and dispute records.

4 How We Collect Your Data

lj99 collects personal data through the following means:

• Directly from you: when you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or update your account settings;
• Automatically: through cookies, session logs, and analytics tools when you use the Platform — including IP address logging, device fingerprinting for security purposes, and gameplay session tracking;
• From third parties: from payment processors (such as GCash and Maya) to confirm the status and ownership of payment method accounts; from KYC verification service providers to validate the authenticity of identity documents; and from AML screening databases to meet our regulatory obligations under Philippine law.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, lj99 processes your personal data on the following legal bases:

6 How lj99 Uses Your Personal Data

lj99 uses the personal data we collect for the following purposes:

• To create and manage your lj99 account and verify your eligibility to use the Platform;
• To conduct mandatory Know Your Customer (KYC) identity verification and ongoing customer due diligence as required by PAGCOR regulations and Philippine anti-money laundering law;
• To process deposits, withdrawals, and other financial transactions on your account;
• To deliver the games, bonuses, and other services available on the lj99 Platform;
• To maintain accurate records of gameplay sessions for dispute resolution and regulatory reporting purposes;
• To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct under our Terms & Conditions;
• To operate and enforce responsible gaming tools, including deposit limits, session reminders, and self-exclusion;
• To respond to customer support inquiries and resolve complaints;
• To send you account-related communications, including transaction confirmations, security alerts, and updates to our terms and policies;
• To send marketing communications about lj99 promotions, bonuses, and new game releases — but only where you have given your consent and you may withdraw that consent at any time;
• To analyze Platform usage patterns in aggregate to improve our services, user interface, and game offering;
• To comply with all applicable legal, regulatory, and reporting obligations under Philippine law and PAGCOR regulations.

7 Sharing Your Personal Data

lj99 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Third-party game providers: lj99 shares relevant session data with its third-party game software providers (such as Pragmatic Play, PG Soft, and live dealer casino studios) solely for the purposes of game delivery, fairness auditing, and technical support. These providers are bound by contractual data processing agreements;
• Payment processors: lj99 shares transaction-relevant personal data with payment processors, including GCash, Maya, InstaPay, PesoNet, and Philippine commercial banks, for the purposes of processing deposits, withdrawals, and identity matching on payment accounts;
• KYC and AML service providers: lj99 uses third-party identity verification and AML screening services to assist in complying with PAGCOR-mandated KYC obligations and the requirements of Republic Act No. 9160 (Anti-Money Laundering Act), as amended;
• Regulatory authorities: lj99 is required to disclose player data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities in response to lawful orders, regulatory reporting obligations, or law enforcement requests;
• Professional advisors: lj99 may share data with legal counsel, auditors, or other professional advisors under strict confidentiality obligations where necessary for legal compliance or business operations;
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of lj99's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections and notice to you as required by the DPA.

8 Cookies & Tracking Technologies

The lj99 Platform uses cookies and similar tracking technologies to operate the Platform effectively, maintain session security, and analyze usage patterns. A "cookie" is a small data file placed on your device by a website when you visit it.

lj99 uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. You cannot opt out of these cookies while using the Platform;
• Functional Cookies: Remember your preferences (such as preferred language or display settings) to improve your experience on lj99;
• Analytics Cookies: Help lj99 understand how the Platform is used in aggregate, including which pages are visited most often and how users navigate between sections. This data is used to improve Platform performance and design;
• Security Cookies: Used for fraud detection and prevention, including device fingerprinting and session integrity checks.

You can control non-essential cookies through your browser settings. However, disabling certain cookies may affect Platform functionality. For full details on how to manage cookies on specific browsers, please consult the help documentation for your browser of choice.

9 Data Retention

lj99 retains personal data for the periods specified below, or for such longer periods as may be required by applicable Philippine law, PAGCOR regulations, or AML obligations:

Upon expiry of the applicable retention period, lj99 will securely delete or anonymize personal data in accordance with our internal data destruction procedures, unless longer retention is required by law.

10 Data Security

lj99 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• Transport Layer Security (TLS): All data transmitted between your device and the lj99 Platform is encrypted using industry-standard TLS protocols;
• AES-256 Encryption at Rest: Sensitive personal data and identity documents stored on lj99 servers are encrypted using AES-256 encryption;
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. lj99 staff with access to personal data are subject to confidentiality obligations and undergo regular data privacy training;
• Multi-Factor Authentication: Administrative access to lj99 systems containing personal data requires multi-factor authentication;
• Vulnerability Management: lj99 conducts regular security assessments and penetration testing on its Platform infrastructure;
• Incident Response: lj99 maintains a data breach response plan and will notify affected data subjects and the NPC in the event of a personal data breach, in accordance with the timeframes prescribed by the DPA and NPC Circular No. 16-03.

11 Your Data Subject Rights

Under the Data Privacy Act of 2012, as a Data Subject, you have the following rights in respect of your personal data held by lj99:

To exercise any of the above rights, please contact lj99's Data Protection Officer using the contact details in Section 15. lj99 will respond to all legitimate data subject requests within fifteen (15) days of receipt, or within such longer period as is permitted by applicable law where the request is complex or numerous.

We may need to verify your identity before processing certain requests to ensure that we do not disclose personal data to unauthorized persons.

12 International Data Transfers

Certain third-party service providers used by lj99, including game software providers and technical infrastructure providers, may process personal data outside of the Philippines. Where such transfers occur, lj99 ensures that appropriate safeguards are in place to protect the transferred personal data in a manner consistent with the requirements of the Data Privacy Act of 2012 and any applicable NPC guidelines on cross-border data transfers.

Safeguards for international transfers may include: contractual clauses approved by the NPC or equivalent data protection authority; transfers to countries that have been assessed as providing adequate data protection; or transfers subject to binding corporate rules or other recognized transfer mechanisms.

You may request information about the specific safeguards applied to international transfers of your personal data by contacting lj99's Data Protection Officer.

13 Children's Privacy

The lj99 Platform is strictly intended for adults who are at least twenty-one (21) years of age, in accordance with Philippine gaming regulations. lj99 does not knowingly collect or process personal data from individuals below the age of 21. Age verification is conducted as a mandatory component of the lj99 account registration and KYC process.

If lj99 becomes aware that personal data of a person under the age of 21 has been collected on the Platform, we will immediately close the relevant account, delete the data as quickly as practicable (subject to any legal retention obligations), and return any deposited funds in accordance with applicable regulations.

14 Updates to This Privacy Policy

lj99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR regulatory requirements. The most current version of this Policy will always be available at lj99.cam/privacy-policy and will display the date on which it was last updated.

For material changes to this Policy that affect how we process your personal data, lj99 will provide advance notice to registered players via the contact details held on their lj99 account (e.g., registered mobile number or email address), or through a prominent notice on the Platform, prior to the change taking effect.

Continued use of the lj99 Platform after any update to this Policy constitutes your acknowledgment and acceptance of the updated terms.

15 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by lj99, please contact our Data Protection Officer through the following channels:

• Data Protection Officer Email (plain text): [email protected] — please include "Data Privacy Request" in the subject line and provide your registered lj99 mobile number for verification purposes;
• Live Chat: 24/7 support is available via live chat within your lj99 account dashboard. Tagalog and English-speaking agents are available at all times;
• Response Time: lj99 aims to acknowledge all data privacy requests within three (3) business days and to provide a substantive response within fifteen (15) days, consistent with NPC requirements.

If you are not satisfied with lj99's response to your data privacy inquiry or believe that your data privacy rights under the DPA have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at [email protected] or through the NPC's official website at privacy.gov.ph.